Privacy policy

Privacy Policy

Last updated: August 17, 2025

This Privacy Policy describes how EXPLORESETUPS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from exploresetups (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using any of the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this page regularly to stay informed.

2. How We Collect and Use Your Personal Information

We collect personal information from you in multiple ways, including directly from you, automatically through your use of our Site, and from third parties such as Shopify and payment processors.

a. Information You Provide

We may collect the following when you use our Services:

  • Contact Information: name, email, phone number, shipping/billing address.
  • Order Information: items purchased, payment confirmation, shipping details.
  • Account Information: username, password, account preferences.
  • Support Correspondence: details provided when you contact us.

Some features may require this information to function; without it, those features may be unavailable.

b. Information We Collect Automatically (Usage Data)

We use cookies and similar tracking technologies to collect:

  • Device and browser information
  • IP address
  • Site usage details (e.g., pages viewed, time on site)
  • Referral sources

This helps us analyse performance, improve user experience, and provide relevant content and advertising.

c. Information from Third Parties

We may receive your information from:

  • Shopify: our ecommerce platform, which facilitates your shopping experience.
  • Payment Providers: for payment processing and fraud prevention.
  • Marketing/Analytics Tools: to better tailor communication and promotions.

Shopify’s data practices are governed by Shopify’s Privacy Policy and Cookie Policy.

3. How We Use Personal Information

We use your information for the following:

  • To provide and fulfill Services: process orders, manage accounts, provide customer service, and deliver products.
  • Marketing: send promotional messages (where permitted), provide personalised ads, and enhance our marketing efforts.
  • Security: detect fraud, enforce terms, and protect user accounts.
  • Service Improvement: analyse usage to improve our Site and Services.

4. Cookies and Tracking Technologies

We use cookies to:

  • Store preferences and settings
  • Improve website performance
  • Provide personalised content and marketing

You can control cookies through browser settings, but disabling them may affect your experience. For detailed cookie practices through Shopify, visit: Shopify Cookie Policy.

5. How We Share Personal Information

We may disclose your personal data to:

Category Recipients
Identifiers (e.g. contact, order, and account info) Vendors and service providers (e.g., Shopify, payment processors, shipping partners)
Commercial and transactional data Same as above
Internet and network activity Analytics providers, advertising platforms
Geolocation data Technical tools to help personalize services and combat fraud

We may also disclose information:

  • With your consent
  • Within our business group or affiliates
  • For legal compliance or to defend our rights
  • During a business transfer (e.g., sale or merger)

We do not sell or share sensitive personal information for profiling or inference.

6. Third-Party Links

Our Site may contain links to external sites (e.g., social media, partners). We are not responsible for their content, practices, or privacy policies. You should review the policies of any third-party sites you visit.

7. Children’s Data

Our Services are not directed at children under 16, and we do not knowingly collect their personal data. If you believe we have received such data, please contact us, and we will delete it.

8. Security & Data Retention

We take reasonable steps to protect your data but cannot guarantee absolute security. Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access – View the data we hold about you.
  • Deletion – Request we delete your data.
  • Correction – Correct inaccurate data.
  • Portability – Receive a copy of your data.
  • Restrict/Withdraw Consent – Stop processing your data in certain circumstances.
  • Communication Preferences – Unsubscribe from promotional emails anytime.

To exercise your rights, email us at exploresetups@outlook.com. We may require verification before processing requests.

10. International Transfers

Your information may be processed outside your country, including in countries like Australia and the United States. When data is transferred outside of the EU/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

11. Complaints

If you're unhappy with how we handle your data, please contact us. 

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: exploresetups@outlook.com